{"id":3087,"date":"2026-06-09T13:04:44","date_gmt":"2026-06-09T11:04:44","guid":{"rendered":"https:\/\/www.lyynx.eu\/service-delivery-manager\/"},"modified":"2026-07-01T10:01:40","modified_gmt":"2026-07-01T08:01:40","slug":"service-delivery-manager","status":"publish","type":"page","link":"https:\/\/www.lyynx.eu\/en\/careers\/service-delivery-manager\/","title":{"rendered":"Service Delivery Manager"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>FULL-TIME | VIENNA<\/p>\n<h1>Service Delivery Manager (f\/m\/x)<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2><strong>Key Facts<\/strong><\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\/* ==========================================================================\n   LYYNX KEY FACTS (Flexbox-L\u00f6sung: Absolut fehlerfrei in Divi)\n   ========================================================================== *\/\n\n\/* 1. Der \u00e4u\u00dfere Rahmen *\/\n.lyynx-kf-wrapper {\n    border: 1px solid #A0AAB2; \n    border-radius: 24px;\n    overflow: hidden; \n    width: 100%;\n    max-width: 840px; \n    background-color: #ffffff;\n    margin-bottom: 40px;\n    font-family: 'Museo Sans', sans-serif;\n    color: var(--lyynx-secondary, #1A2B40);\n    box-sizing: border-box;\n}\n\n\/* 2. Eine einzelne Zeile (Row) *\/\n.lyynx-kf-row {\n    display: flex;\n    border-bottom: 1px solid #A0AAB2;\n    box-sizing: border-box;\n}\n\n\/* Die unterste Zeile bekommt keinen Strich nach unten *\/\n.lyynx-kf-row:last-child {\n    border-bottom: none;\n}\n\n\/* 3. Linke Spalte (Kategorien) *\/\n.lyynx-kf-label {\n    width: 35%; \n    padding: 15px 30px;\n    font-weight: 700;\n    border-right: 1px solid #A0AAB2;\n    font-size: 1rem;\n    line-height: 1.5;\n    box-sizing: border-box;\n    display: flex;\n    align-items: center; \n}\n\n\/* 4. Rechte Spalte (Werte) *\/\n.lyynx-kf-value {\n    width: 65%;\n    padding: 15px 30px;\n    font-weight: 500;\n    font-size: 1rem;\n    line-height: 1.5;\n    box-sizing: border-box;\n    display: flex;\n    align-items: center;\n}\n\n\/* ==========================================================================\n   MOBILE FIXES (< 767px) - Bricht das Layout logisch um\n   ========================================================================== *\/\n@media (max-width: 767px) {\n    .lyynx-kf-row {\n        flex-direction: column;\n    }\n    .lyynx-kf-label {\n        width: 100%;\n        border-right: none;\n        padding: 24px 24px 4px 24px;\n        color: var(--lyynx-primary, #eb6d00); \n        align-items: flex-start;\n    }\n    .lyynx-kf-value {\n        width: 100%;\n        padding: 0px 24px 24px 24px;\n        align-items: flex-start;\n    }\n}\n<\/style><\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><div class=\"lyynx-kf-wrapper\">\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Employment Type<\/div>\n<div class=\"lyynx-kf-value\">Full-time | 38.5h<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Salary<\/div>\n<div class=\"lyynx-kf-value\">From EUR 3,950 gross\/month | 14x per year + monthly bonus<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Level<\/div>\n<div class=\"lyynx-kf-value\">Professional experience | Leadership responsibility<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Working Model<\/div>\n<div class=\"lyynx-kf-value\">Hybrid | Office + Remote<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Location<\/div>\n<div class=\"lyynx-kf-value\">Vienna | Technology Centre Seestadt | U2, 3 min.<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Start Date<\/div>\n<div class=\"lyynx-kf-value\">Immediate or by arrangement<\/div>\n<\/p><\/div>\n<div class=\"lyynx-kf-row\">\n<div class=\"lyynx-kf-label\">Collective Agreement<\/div>\n<div class=\"lyynx-kf-value\">IT | Data processing<\/div>\n<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"margin-bottom: 30px;\"><strong>Join the Future of IT Asset<\/strong><br \/><strong>Management with LYYNX!<\/strong><\/h2>\n<p style=\"margin-bottom: 20px;\">LYYNX is an innovative service provider specializing in Software Asset and License Management. We support major international clients, ensuring efficient licensing processes through deep expertise, precision, and state-of-the-art tools. We combine reliability, genuine team spirit, and a passion for all things digital.  <\/p>\n<p>Our company is growing rapidly, driven by a highly motivated team committed to advancing our mission as Central Europe's leading provider of Software Asset and License Management solutions. To support our continued expansion at our Vienna | Seestadt location, we are now seeking a dedicated <strong>Service Delivery Manager (f\/m\/x)<\/strong> to ensure smooth organizational operations and reliably support our internal workflows.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"margin-bottom: 30px;\"><strong>Your Role at LYYNX<\/strong><\/h2>\n<p>As the Service Delivery Manager for our Software Asset and License Management service product SAM | Sense, you will act as the primary point of contact for both our clients and our team. You will maintain oversight of all ongoing projects and ensure that our service level commitments are consistently met.  <br \/>In doing so, you will safeguard the quality of our services and continuously drive the evolution of our service processes in close collaboration with the team and executive management.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_3 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module lyynx-dreieck-liste preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"margin-bottom: 30px;\">Your Responsibilities<\/h2>\n<ul>\n<li>Taking full ownership of LYYNX's Software Asset and License Management service SAM | Sense across the entire service lifecycle\n<\/li>\n<li>Nurturing and managing relationships with major international enterprise clients<\/li>\n<li>Conducting regular service reviews, leading status meetings, and handling escalation management<\/li>\n<li>Ensuring continuous monitoring of all client projects with a strict focus on quality and service level commitments\n<\/li>\n<li>Actively shaping the ongoing development and enhancement of SAM | Sense\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module lyynx-dreieck-liste preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"margin-bottom: 30px;\">Your Profile<\/h2>\n<ul>\n<li>Solid professional experience in Service Delivery Management and IT project management<\/li>\n<li>Proven track record in coordinating teams and managing service-client accounts<\/li>\n<li>Strong communication skills paired with excellent command of German and English (both written and spoken)<\/li>\n<li>Ideally, initial touchpoints with AI-driven process automation or modern collaboration tools<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module lyynx-dreieck-liste preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"margin-bottom: 30px;\">What We Offer<\/h2>\n<ul>\n<li>Attractive starting salary from <strong>EUR 3,950 gross\/month<\/strong> (14x per year) + monthly bonus | depending on individual qualifications and experience<\/li>\n<li>A <strong>key role with genuine responsibility<\/strong> and direct impact on service quality and customer satisfaction<\/li>\n<li><strong>Modern office<\/strong> in the Seestadt Technology Center\u2014just 3 minutes from the U2 subway<\/li>\n<li><strong>Flexible working<\/strong> models including remote work options<\/li>\n<li><strong>Targeted professional development<\/strong>: ITIL Certification, Snow Business Consultant, project management courses<\/li>\n<li><strong>Premium gym membership<\/strong> (Gate9 Healthclub) or an annual <strong>Vienna public transport pass<\/strong> (Wiener Linien)<\/li>\n<li>Small, <strong>highly motivated team - <\/strong>flat hierarchies, fast decision-making, true team spirit, zero corporate bureaucracy<\/li>\n<li>Collective Agreement for Information Technology | Data Processing (IT)<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h2 style=\"font-family: 'All Round Gothic', sans-serif; font-weight: 700; text-transform: uppercase; letter-spacing: 1px;\">READY TO TAKE ON RESPONSIBILITY?<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p>Join our team and shape your future with us.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--default_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-button--default\" href=\"https:\/\/forms.zohopublic.eu\/lyynxconsulting\/form\/JobApplication1\/formperma\/jZ-Xlefrwsfbf-xj8xC2VkQvLMCImJ2PVhNpUip9ndc\" target=\"_blank\" rel=\"noopener\">Apply now<\/a><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_24 et_flex_column_3_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.lyynx.eu\/wp-content\/uploads\/daniela-dank-marketing-lyynx.webp\" alt=\"Portrait of Daniela Dank, LYYNX License Management.\" width=\"416\" height=\"416\" srcset=\"https:\/\/www.lyynx.eu\/wp-content\/uploads\/daniela-dank-marketing-lyynx.webp 416w, https:\/\/www.lyynx.eu\/wp-content\/uploads\/daniela-dank-marketing-lyynx-300x300.webp 300w, https:\/\/www.lyynx.eu\/wp-content\/uploads\/daniela-dank-marketing-lyynx-150x150.webp 150w\" sizes=\"(max-width: 416px) 100vw, 416px\" class=\"wp-image-1980\" \/><\/span><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_18_24 et_flex_column_18_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><strong>Your Contact<\/strong><br \/>\nDaniela Dank<br \/>\n+43 664 916 34 87<br \/>\ndaniela.dank@lyynx.eu<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section preset--module--divi-section--default\">\n<div class=\"et_pb_row_6 et_pb_row et_flex_row preset--module--divi-row--default\">\n<div class=\"et_pb_column_7 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><div style=\"font-family: 'Museo Sans', sans-serif; font-weight: 300; color: #E6E7E9; text-align: center; white-space: nowrap; line-height: 1; margin: 0;\">\n We speak License Management\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3091,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3087","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/pages\/3087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/comments?post=3087"}],"version-history":[{"count":0,"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/pages\/3087\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/pages\/3091"}],"wp:attachment":[{"href":"https:\/\/www.lyynx.eu\/en\/wp-json\/wp\/v2\/media?parent=3087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}