FULL-TIME | VIENNA
Service Delivery Manager (f/m/x)
Key Facts
Join the Future of IT Asset
Management with LYYNX!
LYYNX is an innovative service provider specializing in Software Asset and License Management. We support major international clients, ensuring efficient licensing processes through deep expertise, precision, and state-of-the-art tools. We combine reliability, genuine team spirit, and a passion for all things digital.
Our company is growing rapidly, driven by a highly motivated team committed to advancing our mission as Central Europe's leading provider of Software Asset and License Management solutions. To support our continued expansion at our Vienna | Seestadt location, we are now seeking a dedicated Service Delivery Manager (f/m/x) to ensure smooth organizational operations and reliably support our internal workflows.
Your Role at LYYNX
As the Service Delivery Manager for our Software Asset and License Management service product SAM | Sense, you will act as the primary point of contact for both our clients and our team. You will maintain oversight of all ongoing projects and ensure that our service level commitments are consistently met.
In doing so, you will safeguard the quality of our services and continuously drive the evolution of our service processes in close collaboration with the team and executive management.
Your Responsibilities
- Taking full ownership of LYYNX's Software Asset and License Management service SAM | Sense across the entire service lifecycle
- Nurturing and managing relationships with major international enterprise clients
- Conducting regular service reviews, leading status meetings, and handling escalation management
- Ensuring continuous monitoring of all client projects with a strict focus on quality and service level commitments
- Actively shaping the ongoing development and enhancement of SAM | Sense
Your Profile
- Solid professional experience in Service Delivery Management and IT project management
- Proven track record in coordinating teams and managing service-client accounts
- Strong communication skills paired with excellent command of German and English (both written and spoken)
- Ideally, initial touchpoints with AI-driven process automation or modern collaboration tools
What We Offer
- Attractive starting salary from EUR 3,950 gross/month (14x per year) + monthly bonus | depending on individual qualifications and experience
- A key role with genuine responsibility and direct impact on service quality and customer satisfaction
- Modern office in the Seestadt Technology Center—just 3 minutes from the U2 subway
- Flexible working models including remote work options
- Targeted professional development: ITIL Certification, Snow Business Consultant, project management courses
- Premium gym membership (Gate9 Healthclub) or an annual Vienna public transport pass (Wiener Linien)
- Small, highly motivated team - flat hierarchies, fast decision-making, true team spirit, zero corporate bureaucracy
- Collective Agreement for Information Technology | Data Processing (IT)
READY TO TAKE ON RESPONSIBILITY?
Join our team and shape your future with us.
Your Contact
Daniela Dank
+43 664 916 34 87
daniela.dank@lyynx.eu