Case Study
MAGISTRAT ST. PÖLTEN
The Client
The St. Pölten City Government is the central administrative authority of the capital of Lower Austria. As a modern local government, it serves approximately 60,000 residents and is responsible for a wide range of services in the areas of citizen services, infrastructure, education, culture, the environment, social affairs, as well as digitalization and IT.
With more than 1,000 employees at various locations, the City of St. Pölten ensures the efficient delivery of public services and the strategic development of the city. The use of digital solutions plays a central role in this—both for internal process optimization and for providing citizen-centered services. The City of St. Pölten sees itself as a forward-looking service provider and an innovative driver of municipal development.
Initial Situation &
Problem Statement
Before partnering with LYYNX, the St. Pölten City Administration was already using a SAM tool (Snow License Manager). Operational license management was time-consuming due to a lack of internal expertise. In addition, assigning licenses to devices was time-consuming and error-prone, as these assignments were tracked in parallel using manual lists, leading to a loss of the necessary overview over time. Compounding this was the challenge of a new Microsoft Enterprise Agreement. The administration therefore decided on a professional solution and outsourced license management to LYYNX.
The Solution
The City of St. Pölten implemented SAM | Sense from LYYNX – a managed service based on its existing SAM tool. LYYNX took over technical support and established an end-to-end license management process. LYYNX handles the centralized management of all software licenses (on-premises and cloud) and maintains them in the SAM tool. As part of the License Management Service (LMS), the customer receives a detailed quarterly license report detailing the current compliance status and recommendations for potential license optimization measures. In addition, LYYNX proactively provides information on relevant developments in the licensing market, such as changes at Microsoft, thereby offering continuous, forward-looking advice.
- The existing Flexera|Snow system was optimized and “brought up to speed”
- Quarterly license reports with compliance status and recommendations
- LYYNX takes over all operational license management
- Regular market updates and prompt responses to all inquiries
The Result
The implementation of LYYNX LMS resulted in a massive reduction in workload and ensured audit compliance. The complete outsourcing of license management saves internal resources. Manual effort has been virtually eliminated, resulting in significant time savings. Data quality has improved, as all licenses and assignments are now accurately maintained and transparent.
- Reduced workload for the internal IT department through complete outsourcing
- Collaboration with LYYNX as a long-term strategic partner providing added value
- Valid and reliable license data – accessible at any time
- Compliance assurance through quarterly license inventory reports
- No additional personnel resources required
“Since we started working with LYYNX, we’ve practically had to worry about license management no more. Every three months, we receive a comprehensive license report detailing our compliance status. This not only saves us a tremendous amount of time, but also gives us the assurance that we’re fully licensed. We can hand the matter over completely, knowing that LYYNX reliably takes care of everything – from entering license information to providing market insights. Anyone looking to professionally outsource their licensing needs will find a competent and trustworthy partner in LYYNX.”
Martin Koch, Team Leader, Client and Application Services, IT&T, City of St. Pölten